– Nigerian pilgrims in Muna and Arafat have been complaining about poor services by tour operators and service providers
– This has attracted the attention of civil society group, Independent Hajj Reporters
– The group urged the National Hajj Commission of Nigeria (NAHCON) to sanction service providers and tour operators fingered to have erred
A civil society group, Independent Hajj Reporters has urged NAHCON to sanction service providers and tour operators who delivered poor services to Nigerian pilgrims in Muna and Arafat.
This is coming on the heels of complaints by several Nigerian pilgrims to hajj about the conduct of the service providers and tour operators.
In a statement sent to ZENITHBLOG.com, the group stated that there are complains of non- provision of some essential services like meals, transportation of pilgrims, non-allocation of tents.
Hajj is one of the biggest religious gatherings in the world and Nigerian Muslims are active participants
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The statement which was signed by the group’s national coordinator, Ibrahim Muhammed in Muna, Saudi Arabia frowned at the treatment of the pilgrims.
“This situation has made it difficult for the affected pilgrims to perform their act of Ibadah under conducive environment.
“In view of the above, Independent Hajj Reporters, therefore, called on NAHCON to immediately begin investigation to unearth the reasons for the poor services experienced by some pilgrims in Muna, especially those served by Service No 18,” part of the statement read.
The group said a committee comprising of the leadership of AHUON – the umbrella body of Independent Tour Operators, NAHCON’s inspectorate, evaluation and compliance unit, Mutawwif for African Non- Arab Pilgrims and Saudi Ministry of Hajj, and Umrah, be constituted to look into the issue.
“NAHCON should replicate what it did in 2015 by immediately commencing the process of compelling the service provider(s) to make refunds back to pilgrims for service not rendered or rendered un-satisfactorily.
“Such moves will help the commission to apply sanctions to appropriate quarters,” the statement said.
Independent Hajj Reporters team in Muna and Arafat frowned at some states pilgrims welfare boards officials who were found evading the genuine requests for information from their pilgrims and abandoning from their duty posts when it matter most.
The group said it will officially report such States Pilgrims Welfare Boards leadership to their respective state governors as their action have caused some pilgrims untold hardship during this year hajj.
Meanwhile, five Nigerian pilgrims to this year’s hajj have passed on. This was disclosed by the chairman of NAHCON, Abdullahi Mohammed, on Tuesday, August 29, in Islam’s holiest city.
He made the disclosure at the 2017 pre-Arafat meeting with Hajj stakeholders.He was however silent on the identities of the late pilgrims as well as the circumstances that led to their death.
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